Careers

Main Purpose of the role

To provide service support, installation, commissioning and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.

Primary Responsibilities

1. The installation and commissioning of all product lines.
2. The repair of Ishida and OEM equipment.
3. To provide training for customer and Ishida personnel where required.
4. To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
5. To maintain a high-level of effective communication with customers and all internal departments.
6. To attend meetings as required.
7. To complete service order site reports at all times and follow up where necessary.
8. To work a reasonable amount of overtime including weekends to meet the business needs as required.
9. To ensure maximum assistance in achieving the financial targets set for the department.
10. To ensure compliance with the current UK Service Policy.
11. To provide out of hours telephone technical support (as agreed).
12. To adhere to customers site rules and standards at all times.
13. To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
14. The role holder will undertake all tasks within their level of skill and ability that are
          commensurate with the post.

What skills are we looking for?

To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.

You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.