Careers

Main Purpose of the role
To install, repair, commission & train customers at Ishida projects on customer’s sites in Netherlands and PDI’s at Ishida sites. Responsible for the direct technical on-site support for the installed base at the NE customers and occasionally in the other regions.

Primary Responsibilities

• To install and commission Ishida equipment and full lines including OEM equipment.
• The repair of Ishida and OEM equipment.
• To provide training for customer and Ishida personnel where required.
• To complete service order site reports, preparation of spare part quotations at all times and follow up where necessary.
• To use Home-office hours effectively for preparation and wrap-up of service job, developing the aftersales market in the region by contacting existing customer proactively and use the time to stay up to date about technical developments, machines and new products.
• To ensure maximum assistance in achieving the financial targets set for the department.
• To adhere to customers site rules and standards at all times.
• To ensure the customer is always informed of the current situation.
• To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
• To communicate with the service helpdesk, aftersales management team and projects department effectively.
• To be willing to work a reasonable amount of overtime including weekends to meet the business needs.
• To aim to achieve total customer satisfaction.
• Consistently produce a high standard of customer service and development of customer relationships.
• To ensure compliance with the current Ishida Service Policy.

What skills are we looking for?

To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.

You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.