Careers

Main Purpose of the role

The Service Coordinator will support Ishida's Aftersales teams by efficiently handling customer interactions, managing ticketing systems, and processing quotes, orders, and invoices. The role requires a proactive individual who excels in administration, prioritization, and task coordination. This position demands a strong focus on customer satisfaction and high standards of organizational and communication skills.

Primary Responsibilities

UK & Central Service Team Coordination

• Actively coordinate service activities, ensuring efficiency and high performance across teams.
• Customer-Focused Task Management Using ERP and Zendesk

Enquiries

• Respond promptly and professionally to incoming phone calls. Customer enquiries via Zendesk tickets, and emails.

ERP Tasks

• Create and manage professional quotations based on job requirements.
• Convert quotations into orders upon receipt of purchase orders.
• Maintain accurate and up-to-date engineer schedules.
• Schedule installation and commissioning jobs for central engineers.
• Process service orders, including labour and parts coordination.
• Ensure PO numbers are correctly assigned for all chargeable jobs.
• Verify all jobs have correct reference numbers prior to release.
• Validate service orders before assigning activities to engineers.
• Process work reports, track engineer hours, and handle invoicing within agreed time frames.
• Close service orders efficiently, processing follow-up work, quotations, and schedules promptly.
• Manage service contract schedules and associated parts requirements.
• Arrange engineer travel as needed.
• Raise and receipt purchase orders as necessary.
• Provide service team coordination assistance for other regions as required.

What skills are we looking for?

To be successful in the role, you must be able to demonstrate high levels of accuracy and attention to detail, demonstrate experience in coordination or similar role, have experience with ERP systems for order processing, invoicing and issuing credits and have experience of using ticketing systems for managing customer enquiries.

You will be a good team player, able to work to tight deadline's, have good prioritisation skills and have excellent customer service skills and experience.